Sometimes the Lotus Notes client of one of our users crashes, "Application error".
It happens in when the following conditions are true:
- Preview pane is open
- It appears to happen when entering or leaving some internet email messages. It happens always with the same messages
I get the same issue when opening his mailfile from an administrator client on another machine.
Yesterday the user told me his client was crashed while he was not doing anything with Lotus Notes.
The problem began after upgrade his 7.0.3 client to 8.5.1
After the first crash I removed the client from his computer and performed a new, fresh setup. The client 8.5.1 is the standard client but started as basic (added -sa in the shortcut).
The problem was not solved.
Then I did fixup and updall on his mailfile, but the crashes still occur.
The design of the mailfile is dwa7
I have NSD-files from every crash.
I add a part of the NSD-file with the first fatal thread.
It seems that the first Fatal thread is the same for the crashes.
First Fatal Thread from NSD:
############################################################
### FATAL THREAD 1/19 [ NLNOTES: 18a4: 1a7c]
### FP=0x00177b28, PC=0x6309ead9, SP=0x00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
### EAX=0x00000000, EBX=0x07bed018, ECX=0x07cf705c, EDX=0x00000000
### ESI=0x07cf7018, EDI=0x07cf705c, CS=0x00000023, SS=0x0000002b
### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x6309ead9 nnotesws.CNEMToolbar::OnSelMgrChange+89 (8672018,7bed018,7d95418,0)
@[ 2] 0x6309f46f nnotesws.CNEMToolbarMgr::OnSelMgrChange+143 (2,0,0,2)
@[ 3] 0x6317d65e nnotesws.NEMToolbarUpdateUI@4+190 (7d95418)
@[ 4] 0x6317d720 nnotesws.SmartSTStatusChange@4+64 (1)
@[ 5] 0x6355a2e0 nnotesws.DeskIMLogin@4+1472 (2)
@[ 6] 0x6355aa63 nnotesws.AttemptIMLogonCallback@12+19 (1,0,178e90)
@[ 7] 0x6355b4da nnotesws.DeskExecInMainThread@12+26 (6355aa50,178e90,0)
@[ 8] 0x63556739 nnotesws.ReLoginToSametime+41 (2,3dfd00,86a6018)
@[ 9] 0x62664e9d nstclientu.STCGetUserStateList@16+669 (3dfd00,43b8906,869b898,5)
@[10] 0x63565fac nnotesws.DeskIMGetUserStateList@16+76 (3dfd00,43b8906,869b898,5)
@[11] 0x6397abc0 nnotesws.@DocRefreshSTStatus@16+432 (0,0,3304be,86a6018)
@[12] 0x6304f6f3 nnotesws.@DocWindowsMessage@24+19187 (0,0,1793cc,1793c0,0,0)
@[13] 0x63049bee nnotesws.DocRichTextWndProc@16+238 (86a6018,849,0,0)
[14] 0x75838817 USER32.GetWindowLongW+592 (63049b00,3304be,849,0)
[15] 0x7583898e USER32.GetWindowLongW+967 (0,63049b00,3304be,849)
[16] 0x7583c47c USER32.InvalidateRect+267 (63049b00,3304be,849,0)
[17] 0x7583c4a2 USER32.CallWindowProcW+27 (63049b00,3304be,849,0)
[18] 0x74e652cb COMCTL32.DPA_Clone+105 (3304be,849,0,0)
[19] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,3304be,849,0)
[20] 0x74e6548d COMCTL32.DefSubclassProc+70 (3304be,849,0,0)
[21] 0x74e81bbe COMCTL32.MakeDragList+9387 (3304be,849,0,0)
[22] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,3304be,849,0)
[23] 0x74e653cc COMCTL32.DPA_Clone+362 (3304be,849,0,0)
[24] 0x75838817 USER32.GetWindowLongW+592 (74e6538b,3304be,849,0)
[25] 0x7583898e USER32.GetWindowLongW+967 (0,74e6538b,3304be,849)
[26] 0x75838ab9 USER32.GetWindowLongW+1266 (74e6538b,0,17977c,630b8feb)
[27] 0x75838b10 USER32.DispatchMessageW+15 (179758,1,28001e,63020000)
@[28] 0x630b8feb nnotesws.NEMMainLoop@4+811 (4013a0)
@[29] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7730,0,a0336e,1)
@[30] 0x00402651 NLNOTES.WinMainCRTStartup+389 (fffde000,17ffd4,7753d24d,fffde000)
[31] 0x75cdeccb kernel32.BaseThreadInitThunk+14 (fffde000,68c902dc,0,0)
[32] 0x7753d24d ntdll.RtlCreateUserProcess+140 (4024cc,fffde000,ffffffff,7755d68c)
[33] 0x7753d45f ntdll.RtlCreateProcessParameters+78 (4024cc,fffde000,0,78746341)
############################################################
### PASS 2 : FATAL THREAD with STACK FRAMES 1/19 [ NLNOTES: 18a4: 1a7c]
### FP=00177b28, PC=6309ead9, SP=00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
First Fatal Thread from another crash:
############################################################
### FATAL THREAD 1/21 [ NLNOTES: 13e8: 145c]
### FP=0x00177b28, PC=0x6309ead9, SP=0x00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
### EAX=0x00000000, EBX=0x07bfd018, ECX=0x0935185c, EDX=0x00000000
### ESI=0x09351818, EDI=0x0935185c, CS=0x00000023, SS=0x0000002b
### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x6309ead9 nnotesws.CNEMToolbar::OnSelMgrChange+89 (868c018,7bfd018,7da5418,0)
@[ 2] 0x6309f46f nnotesws.CNEMToolbarMgr::OnSelMgrChange+143 (2,0,0,2)
@[ 3] 0x6317d65e nnotesws.NEMToolbarUpdateUI@4+190 (7da5418)
@[ 4] 0x6317d720 nnotesws.SmartSTStatusChange@4+64 (1)
@[ 5] 0x6355a2e0 nnotesws.DeskIMLogin@4+1472 (2)
@[ 6] 0x6355aa63 nnotesws.AttemptIMLogonCallback@12+19 (1,0,178e90)
@[ 7] 0x6355b4da nnotesws.DeskExecInMainThread@12+26 (6355aa50,178e90,0)
@[ 8] 0x63556739 nnotesws.ReLoginToSametime+41 (2,a9fd00,7d07018)
@[ 9] 0x62664e9d nstclientu.STCGetUserStateList@16+669 (a9fd00,308ae34,7d1e9d8,5)
@[10] 0x63565fac nnotesws.DeskIMGetUserStateList@16+76 (a9fd00,308ae34,7d1e9d8,5)
@[11] 0x6397abc0 nnotesws.@DocRefreshSTStatus@16+432 (0,0,f0108,7d07018)
@[12] 0x6304f6f3 nnotesws.@DocWindowsMessage@24+19187 (0,0,1793cc,1793c0,0,0)
@[13] 0x63049bee nnotesws.DocRichTextWndProc@16+238 (7d07018,849,0,0)
[14] 0x75838817 USER32.GetWindowLongW+592 (63049b00,f0108,849,0)
[15] 0x7583898e USER32.GetWindowLongW+967 (0,63049b00,f0108,849)
[16] 0x7583c47c USER32.InvalidateRect+267 (63049b00,f0108,849,0)
[17] 0x7583c4a2 USER32.CallWindowProcW+27 (63049b00,f0108,849,0)
[18] 0x74e652cb COMCTL32.DPA_Clone+105 (f0108,849,0,0)
[19] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,f0108,849,0)
[20] 0x74e6548d COMCTL32.DefSubclassProc+70 (f0108,849,0,0)
[21] 0x74e81bbe COMCTL32.MakeDragList+9387 (f0108,849,0,0)
[22] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,f0108,849,0)
[23] 0x74e653cc COMCTL32.DPA_Clone+362 (f0108,849,0,0)
[24] 0x75838817 USER32.GetWindowLongW+592 (74e6538b,f0108,849,0)
[25] 0x7583898e USER32.GetWindowLongW+967 (0,74e6538b,f0108,849)
[26] 0x75838ab9 USER32.GetWindowLongW+1266 (74e6538b,0,17977c,630b8feb)
[27] 0x75838b10 USER32.DispatchMessageW+15 (179758,1,2e0418,63020000)
@[28] 0x630b8feb nnotesws.NEMMainLoop@4+811 (4013a0)
@[29] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7730,0,2f336e,1)
@[30] 0x00402651 NLNOTES.WinMainCRTStartup+389 (fffde000,17ffd4,7753d24d,fffde000)
[31] 0x75cdeccb kernel32.BaseThreadInitThunk+14 (fffde000,68ce4ebc,0,0)
[32] 0x7753d24d ntdll.RtlCreateUserProcess+140 (4024cc,fffde000,ffffffff,7755d68c)
[33] 0x7753d45f ntdll.RtlCreateProcessParameters+78 (4024cc,fffde000,0,78746341)
############################################################
### PASS 2 : FATAL THREAD with STACK FRAMES 1/21 [ NLNOTES: 13e8: 145c]
### FP=00177b28, PC=6309ead9, SP=00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
 
Feedback number KHAN7Y4B2G created by ~Evelyn Zenkizengon on 11/24/2009
Status: Open
Comments:
 Crash Client 8.5.1 repeatedly (~Sean Kikrochek... 24.Nov.09)
 . . Similar situation happened (~Lorraine Dwohi... 24.Nov.09)
. . . . This was a new install (~Dexter Nonnuad... 24.Nov.09)
. . . . . . Mail Quotas? (~Lisa Frojumiko... 24.Nov.09)
. . . . . . . . No Quota (~Sean Kikrochek... 24.Nov.09)
. . . . . . . . . . *long shot: antivirus? (~Bella Nimjipyb... 24.Nov.09)
. . . . . . . . . . . . McAfee (~Sean Kikrochek... 24.Nov.09)
. . . . . . . . . . . . . . Seems to have a lot of reference to... (~Kelly Chujipyp... 24.Nov.09)
. . . . . . . . . . . . . . . . Sametime? (~Sean Kikrochek... 25.Nov.09)
. . . . . . . . . . . . . . McAfee Integration (~James Dwowevit... 25.Nov.09)
. . . . . . . . . . . . . . . . Any solution to this? (~Sigmund Deslum... 16.Dec.09)
. . . . . . . . . . . . . . . . . . It seems to be solved (~Sean Kikrochek... 17.Dec.09) |
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